Street Level Advisors led a year-long process to rewrite the policies and procedures for San Francisco’s 10 year old inclusionary housing program. We met with city staff and developed a list of more than 200 specific implementation issues. We convened meetings with local housing advocates, developers, lenders and housing counseling agencies and developed proposed detailed changes to the program to address specific concerns. For example, in response to concerns about delays in processing homebuyer applications, we identified a more efficient sequence for screening applicants; we built an online system for tracking the resolution of these issues and managing versions of the program manual as it evolved. We rewrote the entire 200 page manual to be clearer and more accessible. For key consumer facing sections of the manual, we rewrote the text to be clear at an 8th grade reading level.